Troubleshooting

If you’re having trouble logging in, there are a few possibilities you should check. First, be sure to delete your web browser’s cache and cookies. For this, you can look at the relevant field in the Settings or Options section of the web browser application.

If you are still unable to log in after performing these actions, you may be remembering your email, username or password incorrectly. For this, you need to do a reset. To reset, follow the steps below:

  • Access the login page you want by clicking the relevant link on our website.
  • Click I forgot my password/cannot login etc. link.
  • Type the email address you used to register and submit the form.
  • If the email address you entered is recognized, an email will be sent to you to reset your password.
  • Check your inbox and reset your password using the link here.
  • Logging in using your new password.

If you have forgotten your username, you can find out using a method similar to the instructions above. To do this, follow the steps below:

  • Access the login page you want by clicking the relevant link on our website.
  • Click “forgot my username” etc. link.
  • Type the email address you used to register and submit the form.
  • If the email address you entered is recognized, your registered username will be sent to you via email.
  • You can log in using this username.

Warning: If you are having trouble logging in to any website, be sure to contact that site’s administrator or technical team. Do not write us your email, username or password for any website. You are responsible for the security of your account and personal information. Never share this information with third parties, including us.